Frequently Asked Questions

Patients

What is a compounded medication?

One size doesn’t fit all and every patient is unique. Drug compounding is the process of combining, mixing, or altering ingredients to create a medication tailored to the needs of a patient by a pharmacist as the result of a practitioner’s prescription drug order. While compounded medications are not FDA-approved, they serve an important patient need—especially when FDA-approved medication is not available for treatment. Our formulations are made to order in small batches to ensure freshness. The specific ingredients in your compounded formula will depend on your specific concerns and goals. It should be understood that your personal healthcare practitioner will make the final decision.

There are several reasons why pharmacists compound prescription medications. The most important of these is what the medical community calls “patient non-compliance.” Many patients are allergic to preservatives or dyes or are sensitive to standard drug strengths. Fortunately, with a physician’s consent, a compounding pharmacist can change the strength of the medication, alter its form to make it easier for the patient to ingest, or add flavor to it to make it more palatable. The pharmacist can also prepare the medication using several unique delivery systems such as a sublingual troche or lozenge, a lollipop, or a transdermal gel. For those patients who are having a difficult time swallowing a capsule, a compounding pharmacist can make a suspension instead.

I'm interested in your services, can you recommend a physician for me?

Based on your location we can recommend a healthcare practitioner in your area that has previously prescribed compound medications, but it is not guaranteed that we will be able to find a healthcare practitioner near you that specializes in the type of medicine you are inquiring about.

I didn't see a service I'm looking for on your site; does that mean it is unavailable?

Given the uniqueness of individual compounded formulations, it is impossible to list every potential compound we offer. To inquire if we currently carry or can compound your prescription please fill out the form located on our Contact link or call us at (844) 245-2233.

Are compounded services covered by insurance?

Compounding services offered by Premier Pharmacy may be covered by insurance, but it depends on your specific insurance policy. Most compounded medications require prior authorization and will be placed in the highest pharmacy benefit tier, regardless of the ingredients. Our friendly pharmacy team members will attempt to process your insurance prior to dispensing your prescription.

How much will my Rx cost?

The cost of your compounded formulation depends on the number of ingredients, and the total amount prescribed by your healthcare practitioner. Once a prescription is received by the pharmacy, a friendly pharmacy team member will notify you of any out-of-pocket cost prior to dispensing your medication. The average out-of-pocket cost is less than a cup of coffee at around $1.50 to $2 per day.

What type of payments do you accept?

We accept cash, checks, Flexible Spending Account (FSA), Health Savings Account (HSA), and most major credit cards, including VISA and Mastercard.

Do you have a drive-thru window?

Yes, our convenient drive-thru window is open Monday - Friday from 9:00 AM to 6:00 PM

What are your shipping options?

We offer multiple shipping options for your convenience. Orders can be shipped via USPS or FEDEx.

Can I return my shipment?

Unfortunately, we cannot accept returns of products or medications; all sales are final. However, if you feel we have made an error in your order, please contact us Toll-Free at 844-245-2233 or email info@rxpremier.com.

My doctor is calling in a Rx to your pharmacy. What should I do?

We will attempt to contact you as soon as we receive your prescription. We will obtain basic information from you and discuss payment/shipping options. If you have not heard from us within 24 hours of your doctor's visit, feel free to give us a call at (844) 245-2233.

Why was my Rx not filled when my doctor called it in?

Upon receiving a prescription from your healthcare practitioner, we do not automatically fill it until we get approval from you to do so.

Why was my Rx called into your pharmacy and not my neighborhood pharmacy?

Your healthcare practitioner likely prescribed a compounded formulation that is not available in a traditional retail pharmacy and requires specialized equipment and proper training. Our commitment to quality and safety is one of the primary reasons patients and healthcare practitioners trust us. This pledge to quality has been confirmed by the National Association of Boards of Pharmacy Compounding Accreditation.

How can I get my Rx transferred to Premier Pharmacy?

Our pharmacists are more than happy to call your healthcare practitioner or the pharmacy where your prescription is and have it transferred to us.

Why are Premier Pharmacy's services only available in certain states?

Premier Pharmacy's services are only available in states where we are licensed. If we’re not available in your state, please email info@rxpremier.com and we’ll put it at the top of our to-do list.

How do I dispose of unused Rx?

Please visit the FDA's website to learn How to Dispose of Unused Medicines.

Is my information safe?

We take your privacy and the security of your information very seriously. We strive to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our Privacy Policy for more details.

Doctors/Clinics

How can I prescribe medicine for a patient?

State-licensed healthcare practitioners can call in patient-specific prescriptions to one of our pharmacists by calling (844) 245-2233 or by faxing the prescription to (844) 245-4455. We can also receive electronic prescriptions via Surescripts or the patient can drop off the original paper prescription. You can locate Premier Pharmacy in your EMR/EHR ePrescribe software by searching for us by name, NPI# (1386085132), or ZIP code (37664).

Can you bill/ship directly to my patients?

Yes, we can contact patients directly and confirm their demographics, billing, and shipping information.

How long will it take for my patient's Rx to be filled?

The time to fill/compound each individual prescription varies. We recommend sending prescriptions to us in advance, so that we can ensure your patient's medicine is ready as quickly as possible. Most orders are shipped the same day if the prescription is received by 1:00 PM EST.